Answers that keep your project moving.
Learn how source videos, timestamped clips, editing, exports and billing work in Pixeloop.
From first link to final export.
These answers cover the current production workflow. Never send passwords, API keys or full payment-card details to support.
How do I create my first clips?
Open New project, paste a public YouTube link or upload an MP4, MOV or WebM file, and choose how many clips, their length and your caption style. The project page shows progress, then the best moments we found. Pick the ones you want and create your clips.
Will I receive exact timestamps?
Yes. Transcript and clip results preserve a starting and ending timestamp so you can verify every selection against the original recording.
Which videos work best?
Uploaded podcast recordings, interviews, webinars, courses, commentary and talking-head videos work best. Clear audio and complete public links improve results.
Can I edit an AI-selected clip?
Before creating clips you can choose which moments to use, rewrite each headline, and pick the format, captions and framing. Trimming and reframing inside a full editor is coming later.
Why is my project still queued?
Pixeloop uses on-demand GPU workers. A cold start or a busy queue can add a short wait. You can leave the page and come back from Projects; work continues in the background.
How are payments handled?
Razorpay handles checkout and payment authorisation. Pixeloop verifies the returned signature on the server before accepting a payment as genuine.
Do plans renew automatically?
Monthly plans renew each month until you cancel renewal on the Billing page; you keep the plan and its minutes until the end of the paid period. One-time packs last 30 days and never renew.