Refunds & Cancellation Policy
This policy applies to purchases of Pixeloop Studio digital access and source-minute bundles from First Media Network Pvt Ltd.
1. One-time purchases
Unless checkout expressly states otherwise, Pixeloop paid bundles are one-time purchases valid for 30 days and do not renew automatically. No cancellation is required to prevent another charge. You may stop using the service or request account deletion at any time, but deleting an account does not automatically create refund eligibility.
2. When a refund may be available
Completed digital-service purchases are generally non-refundable once the purchased access or source minutes have been used, except where required by law. We will review requests involving a duplicate charge, an incorrect amount, a verified unauthorized transaction, paid access that was not delivered, or a material technical failure that prevented use of the purchased service and could not be reasonably remedied.
3. When a refund is generally not available
A refund is generally not available for a change of mind after digital access has been delivered or used; unused minutes that expire under the plan terms; dissatisfaction with an AI suggestion after the underlying service was successfully provided; a failure caused by unsupported source media or a third-party platform; or suspension resulting from a breach of our Terms. Nothing in this policy limits a non-waivable right under applicable law.
4. How to request a review
Email hello@pixeloop.app within seven calendar days of the charge. Include the Pixeloop account email, purchase date, amount and currency, Razorpay payment identifier, and a short description of the issue. Report suspected unauthorized transactions promptly to Razorpay and your bank as well. Never send a full card number, CVV code, banking password, API key, or one-time password.
5. Review and processing
We may review account, payment, delivery, and usage records to evaluate the request and may ask for reasonable additional information. If approved, a refund will be submitted to the original payment method. Razorpay and the customer’s bank or payment provider control final settlement timing, which may vary by method. Fees or exchange-rate differences imposed independently by a bank or card provider are outside Pixeloop’s control.
6. Company and contact
First Media Network Pvt Ltd
Chowki Number 2
Rewari, Haryana 123401
India
Email: hello@pixeloop.app.